Technical Help & Troubleshooting

Like all streaming services, MyUnitedTV stability and performance is dependent on the quality of your internet connection.

If you experience trouble watching MyUnitedTV, in the vast majority of situations, the problem is related to performance fluctuations of the underlying internet connection, or your local network.

MyUnitedTV recommends that, wherever possible, your device be connected to the internet via ethernet cable, to mitigate any problems which could be experienced as a result of fluctuations in wireless connectivity.

•Ensure you are attempting to access service using a supported device
•Ensure you are not connected to a public Wi-Fi network
•If using Wi-Fi, ensure your wireless connection is stable, or use a wired, ethernet connection for best results (if available)
•Restart your internet modem and router,it should resolve the problem
MyUnitedTV recommends a minimum download speed of 3 Mbps(3 Megabits per second ) , per device, to achieve the highest video quality while using MyUnitedTV.
MyUnitedTV may not work as expected when using a VPN or proxy, and we recommend disabling these prior to attempting to access MyUnitedTV service.

If you have modified your streaming device or home network to use custom connection settings, restore your internet provider's default settings and try MyUnitedTV again.
•If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.
•If you have changed your streaming device or home network to utilize custom DNS settings, try resetting these devices to acquire DNS automatically.
If you require assistance changing these connection settings on your streaming device or local network, please reach out to your Internet Service Provider or device manufacturer for support.
If your streaming device experiences freezing, or becomes unresponsive, we recommend performing the steps below to help identify and resolve this behavior.

Restart your device

•Unplug your streaming device
from power for at least 1
•Plug your device back in
•Turn the device back on
•Try MyUnitedTV again

Restart your home network

•Turn off your streaming
•Unplug both your modem and
router and wait 30 seconds
•Plug in your modem and wait
until no new indicator lights
are blinking
•Plug in your router and wait
until no new indicator lights
are blinking
•Turn on your streaming device
and try MyUnitedTV again.

If you have completed the steps above but are still experiencing freezing and unresponsiveness on your device, you will want to contact your internet service provider and/or device manufacturer for assistance. They can help you diagnose and resolve network connectivity issues or device performance errors.

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